If you lock yourself out of your car or your home locks need to be replaced, it’s nice to have the luxury of calling a professional, reliable locksmith. But finding a reputable locksmith in Reno can be a challenge – especially when you have so many options.
Here are eight things to look for in a quality Reno locksmith.
1. License and Certification
A quality Reno locksmith will be licensed and certified. Locksmiths that are certified by the Associated Locksmiths of America (ALOA) have extensive knowledge of locksmithing. There are three levels of general locksmith certification:
- CRL – Certified Registered Locksmith
- CPL – Certified Professional Locksmith
- CML – Certified Master Locksmith
Finding a locksmith with one of these certifications will give you peace of mind that you’re getting help from knowledgeable professionals.
It’s equally important to make sure that your locksmith is licensed. The state of Nevada requires all locksmiths to be licensed.
Licensing and certification give the locksmith credibility and assurance that they will provide professional service.
Professional, trained locksmiths know how to open, change, repair and install locks without damaging doors or other components. However, in certain situations, unintentional damage can occur to your home, car or business.
When this rare situation occurs, the locksmith’s insurance will cover the cost of the damage. That’s why it’s crucial to make sure that the locksmith you hire has a current, valid insurance policy.
If your locksmith is uninsured, you may be forced to pay for these repairs out of your own pocket.
3. Positive Reviews
Reliable and trustworthy locksmiths will have positive reviews from customers. A quick online search will give insight into the locksmith’s reputation.
If a locksmith is well-rated by locals, there’s a good chance that you will have a positive experience with their service. If they have poor reviews or no reviews at all, they may not be a professional or reliable company.
While positive reviews are a great thing, it’s important to pay close attention to what reviewers are saying in their comments. It’s normal for any legitimate business to have at least a few complaints. But what were those complaints about? Are the negative reviewers all complaining about the same thing?
If you see multiple reviews complaining about any of the following, you may want to consider another locksmith service:
- Didn’t show up on time
- Unprofessional or poor service
- Didn’t provide an estimate
Just as there are things to look for when reading negative reviews, there are also some things to look for when reading through the positive reviews, such as:
- Great service
- Professional technicians
- Quick service
- Would highly recommend
If most reviewers say that the service is quick and professional, then you can expect to have a similar experience when hiring the company.
It’s important to make sure that the locksmith offers the type of service that you need. Many locksmiths in Reno specialize in certain types of locksmithing services, such as:
Most will offer all or most of these services, but it’s important to review their services page. Locksmiths that don’t list specific services may not offer the service you need, or they may not be reliable or professional.
If you own an exotic car and you locked your keys in the car, you need a locksmith that specializes in automotive locksmithing and has the capability of working on your vehicle’s make, model and year.
If your home or business has special locks or you have a very specific type of locksmithing service that you need, make sure that the company offers the service you need.
How long has the company been in business? If it’s a local company that has been in business for years, there’s a good chance that they offer reliable, quality and professional service. Experience isn’t a guarantee of satisfaction, but it gives the company credibility.
It’s hard to stay in business when you don’t meet customer expectations.
Check the company’s website to see if you can find any information about how long they have been in business or how much experience their technicians have. If you can’t find this information on their website, try looking back at reviews. If you can find positive reviews dating back several years, you can be confident that the locksmith has been in operation for quite a while.
What hours of operation does the locksmith offer? Do they have emergency service? Are they available 24/7? Availability is more important than you think.
Once you find a quality locksmith that you trust, there’s a good chance that you will continue using their service in the future. If you lock yourself out of your car or house in the middle of the night, you want to be sure that you can call a locksmith you know and trust. That’s why it’s important to make sure that their availability meets your needs.
Does the locksmith offer quick and efficient service? Will they be able to resolve your problem within a reasonable amount of time?
If you’re locked out of your car or home, you don’t want to be stuck waiting hours or even a day for service.
On the other hand, if you need a specialized, non-emergency service, such as safe unlocking, you may be okay with waiting a few days for service.
The locksmith’s speed of service should meet your needs and expectations. Quality locksmiths should be able to give you an estimate on their service time, so you know when to expect a technician to show up.
8. Helpful Customer Service
Professional locksmith services are happy to answer questions about their service. Technicians should be able to answer technical questions about lock issues and security concerns.
If a locksmith is reluctant to answer your questions or cannot give you a straight answer, you may want to consider another service.
Finding a trustworthy, reliable locksmith in Reno can be a challenge, but keep these eight things in mind to ensure that you’re dealing with a professional company that will provide service that meets your expectations.